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Unfortunately, we cannot exchange or refund Stockings, Facemasks, Earrings and candles for Health and/ or Safety reasons, so please choose carefully.
If there is a genuine fault with any item we will replace it free of charge.
Please contact us within 3 working days of receiving your goods, and within 14 days from date of purchase, with a photo of the damaged/faulty item before retuning to us
If you are eligible for a refund we will process the payment via online banking in the form of a direct credit.
We recommend you return your item via a track and trace service, as we accept no responsibility for lost or stolen items and can only refund/exchange on receipt of the original item
To complete your return, we require a receipt or proof of purchase.
We reserve the right to refuse a refund if the goods are returned later than 14 days after the original purchase or the absence of proof of purchse
Your product can be returned to: 1184 Hinemoa Street , Rotorua, NZ, 3010
You will be responsible for paying for your own shipping costs for returning your item.
Original and return Shipping costs are non-refundable.
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