Terms and Conditions

We are currently restructuring and rebranding our website and will be loading new products and brands.  We will be
opening the NEW Website with a planned date of late July 2020 which will be when we also open our NEW Shop.

If you are a Creator/Desginer/Maker of quality Maaori made products, please contact us on


Your privacy is important to us.  Your contact and order details will remain on file until you request they be deleted or you unsubscribe.  We do not keep records of your visa or bank account details.

Copyright & trademarks
All images, logos and trademarks are copyright to the suppliers, designers, artists and crafters who supply them.  Please don't copy or use without approval or you may incur legal action.  

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Terms of Use
Iti Gifts is a whanau based 100% Māori owned business.  We are proud to support other whānau either by buying from other NZ creative people or small NZ businesses. Where possible, we endeavour to sell items with a Māori or Aotearoa flavour.  We also want to support and share the talents of the contributors with you so that we can help them in their creative journey as well. 

By using ITIGIFTS.CO.NZ, you agree to the Terms of Use and Conditions enclosed. We reserve the right to change or update these terms any time. The information on Iti Gifts is not always up to date. We reserve the right to correct any errors and to change or update information at any time.

We encourage you to recycle/reuse any packaging used to protect your gift during transit.  We also try to reuse and reycle packaging to reduce unneccessary waste. 



Our handcraft items will have some imperfections due to the nature of the item being handmade and not precision machined.  Our kakahu have been made with utmost care but again, as handmade items there may be some imperfections in comparison to large mass produced machine made products.

Colours may appear different on your monitor, or can alter depending on the dye batch of products compared to the original image of the item. therefore we cannot guarantee the colours of the image on your monitor will be completely accurate.

As a small business and in order to maintain organic growth of our business, Pre-orders are sometimes offered.  Pre-orders are items that are not instock but are either due to be stocked or available for you to order from a sample of products shown online.  Pre-orders are not available or viewable instore. 

An image or description of the item will be provided along with the estimated timeframe for receiving the item.  Sometimes we are unable to deliver as planned due to factors outside of our control, however, we will keep you updated in an effort to complete your order as soon as possible.


Major credit cards via Paymate, Paypal and direct credit to Westpac Bank:  03-0415-0629513-00.  Your credit card details are kept with Paymate / Paypal.  We do not view, hold or store your credit card or bank account details. Choose product/s, click "buy" button,  View shopping cart and edit the details before going through checkout.  Payments / Security

Prices are shown in NZ dollars .  Prices are subject to change without notice. 

Payment of postage/freight is due on all purchases.  Additional costs are incurred for Rural Delivery or other deliver within NZ (i.e. Great Barrier, Stewart Island etc).  International costs will be confirmed when the order is completed and items weighed for pricing.

We use NZ Couriers Track and Trace within NZ.  Rural delivery incurs an additional $6 charge.  Contact us for International freight costs.  Your order will be sent within 3 business days of cleared funds, unless otherwise advised.   You should receive your item/s within 3-14 working days.  Postage costs are due for each package sent out unless replacing items which are faulty or damaged.  If you wish to return or exchange your item you will be required to bare the cost of postage which includes the original cost of posting, returning the item to us and/or posting another item back.  

If you choose standard overseas post (the most economical) we cannot provide tracking details.  NZ Post suggest the package should arrive on average of within 5-10 working days, however, this can vary and we have found they can sometimes arrive up to 20 days later.   If you wish to have track and trace for overseas, the cost is approximately double standard freight but we can arrange International track and trace.

If you would like us to send your purchase to someone else drop us a note with the delivery address details.

Returns / Exchanges
Returns and Exchanges are invited due to the nature of purchasing online.  For NZ purchases please return goods with the original receipt, within 14 days, in unused, unwashed original condition and in the original packaging with tags.    For purchases outside of NZ please contact us within 7 days of receiving the goods and return within 31 days of receiving the product.

Customer will pay for the return of the item to ITIGIFTS and is responsible for the return of the product until received by ITIGIFTS.  Once received, we will provide an exchange of the exact same item, a refund or a credit towards other items.  We will refund the "return" postage upon production of a receipt for the postage, for items returned which are faulty.  

For exchanges or refunds related to alternative style or size/fitting, customer will pay for shipping costs of new product and is resposible for the return of the product until received by ITIGIFTS.. 

Please return any product you are not happy with to our store at Toa Māori, 1184 Hinemoa Street, Rotorua within 7 days of date of purchase (or contact us if you are unable to return immediately).  Please return goods with the original receipt, in original unused, unwashed original condition and in the original packaging with tags attached.    We will provide an exchange of the exact same item, a refund or a credit towards other items.  

Sale/Promotion/Sample items
Any Limited Edition Item or Sale, Discount or Sample items are final sale "As is where is" and NO RETURNS or EXCHANGES are allowed.  If exchange is requested for alternative product, same procedure above is in place.  These items are likely to be in this category due to them being end of line or slightly imperfect or samples only.

All Sales, Discounts and Promotions on product are only valid for current/future orders.  Iti Gifts deserves the right to discount product based on seasonality, no discounts will be provided on past purchased products.

  • Please note, we have the right to change prices without prior notice or to refuse any purchases / sales at our discretion.

"Ahakoa he          he pounamu"

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